I am having the worst luck with electronics recently... We finally got our old XBOX back from getting it serviced.
Two weeks ago, I was taking pictures of my new quilling project. Quilling is the art of curling paper and making them into things such as a snowflake, penguin, pretty much anything your mind can think up, you can make! I would upload pictures but I don't know how to on DH's computer but I do have some up on my FB mobile uploads if you're interested in looking at them. Anyways, I made a zombie for my tattoo artist since he's pretty much obsessed with zombies and the zombie apocalypse and wanted to take a picture for a keepsake. When I turned on my camera, I saw 3 LINES of dead pixels going horizontally across my WHOLE screen! :( My camera was purchased in August and since it was under warranty, I picked up my phone and called the company. They were very helpful and emailed me a UPS label, all I had to do was stick it in a box and ship it out. The turn around time on it was a week but what gets me is that they sent it out of CA and it has to go to KY, halfway across the country then back across to the west coast...
I purchased a new computer in August as well for the new school year since my old laptop wouldn't hold a charge for longer than 30 minutes and my classes are 2 hours long. I bought it because it was the same brand as my old one and it was very reliable and heavy duty, I could take it anywhere and it
never gave me any issues! I now know to NEVER buy something because their older model was good...
3 months after my purchase, my right speaker goes out on it and I call tech services, they troubleshoot it over the phone for me and it's fixed. 1 month after that, my DVD drive goes out and my right speaker wasn't fully fixed. I call tech services again and they tell me that I just need to send the computer in and they'll send me a box and all I have to do is ship it back. Fine. Well, I threw out my back and bulged 3 discs so needless to say, I couldn't even walk, let alone drive so I just thought I could send out my computer once I was mobile again. In that time, my multimedia buttons like the one that turns on/off my speakers, turns up the volume, turns on/off my trackpad, etc stopped working.
Called up tech services
again because I now need a new order number not only for the addition to my computer problems but also because I needed to have the computer shipped out within 10 days of receiving said box or else my order number would be canceled... Oops, a month had passed. Instead of being completely helpful this time around, it was trouble after trouble. They couldn't find my old order number and once they did, it was STILL ACTIVE!! They had to cancel that one (but it took them 10 minutes to find it) and while on hold, got HUNG UP ON, called back and had to explain the situation to ANOTHER person, they got my order number but they told me that
I had to call the depot department to cancel the old order number. WAIT, what?! You want ME to do YOUR job?!
Spent a couple days calling the number, every time I called, I would listen to terrible 70's music for 25 minutes until I got fed up with listening to it. I googled said department and what did I find out?? Complaint after complaint about how it's a
non-active number, no one is actually answering their phones there!!
Call up tech services
again, this time very angry about the whole situation and wanted answers and a box sent out to me immediately. I think I got my point across because she was able to send me out a box that same day... The second guy who didn't want to do his job and made me call the depot department told me that he wasn't authorized to send me a box. I wish I would've gotten his name so I could write a complaint letter to the company for how LAZY he is.
I sent out my computer within the 10 days of receiving the box but getting it in there was freaking nightmare but at least they got my address label right this time, yeah, the first box had the WRONG address on it so I would've probably NEVER gotten my computer back! Ugh!
It doesn't stop there... I got a confirmation email stating they got my box and I could check the status of my computer online and it should only take 5-7 business days. I checked online and it said that they were experiencing difficulties getting parts for all of their electronics and it would take "longer than expected"... How much longer I wonder will I have to wait? Days? Weeks?
I am at a loss of what to do. Since I have had so much trouble with getting my computer out and back, I googled complaints and there are MANY... Computers getting lost, not getting fixed, etc etc, the list goes on. I just want my computer back and I wish there was
someone I could talk to or send a letter to because this is ridiculous. Anyone have any ideas??